Non profit - Corporation · 100 certified beds · CMS number 675997
Carillon INC, Lubbock, TX
CMS records 19 health deficiencies at Carillon INC in Lubbock, Texas in its last 3 inspection cycles; the Texas median is 25. Its most recent standard inspection was on Jun 17, 2026. The highest severity cited is K (immediate jeopardy to resident health or safety). 1 citation was at the immediate jeopardy level. CMS lists 1 fine totaling $57,321 in the last three years.
- 19deficiencies, 3 cycles (TX median 25)
- 7in the latest cycle (TX median 8)
- Khighest severity · Immediate jeopardy
- $57,321fines, last 3 years
- 3CMS overall rating (of 5)
Inspections and deficiencies
CMS findings for Carillon INC as of Sep 1, 2026, grouped by inspection cycle (3 cycles); each is a requirement inspectors found not met, and Carillon INC may since have corrected or disputed it. Severity letters · Inspection cycles · Care Compare
Most recent cycle (7 deficiencies)
Standard inspection Jun 17, 2026. CMS counts 7 health deficiencies and 4 fire safety deficiencies in this cycle.
Jun 17, 2026 · Standard inspection
7 deficiencies, highest E
F880 · Infection prevention and control program
Requirement cited (CMS): Provide and implement an infection prevention and control program.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date Jun 18, 2026
F814 · Garbage disposal
Requirement cited (CMS): Dispose of garbage and refuse properly.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date Jun 18, 2026
F812 · Food safety and sanitation
Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date Jul 8, 2026
F759 · Medication error rate under 5 percent
Requirement cited (CMS): Ensure medication error rates are not 5 percent or greater.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Jun 18, 2026
F640 · Submitting assessment data on time
Requirement cited (CMS): Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Jun 19, 2026
F585 · Grievances and how they are handled
Requirement cited (CMS): Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date Jul 8, 2026
F578 · Refusing treatment and advance directives
Requirement cited (CMS): Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Jun 20, 2026
Previous cycle: 7 deficiencies (standard inspection Apr 25, 2025)
Standard inspection Apr 25, 2025. CMS counts 7 health deficiencies and 3 fire safety deficiencies in this cycle.
Apr 25, 2025 · Standard + complaint inspection
3 deficiencies, highest E
F880 · Infection prevention and control program
Requirement cited (CMS): Provide and implement an infection prevention and control program.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date May 9, 2025
F812 · Food safety and sanitation
Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date May 9, 2025
F585 · Grievances and how they are handled
Requirement cited (CMS): Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date May 9, 2025
Feb 28, 2025 · Complaint inspection
2 deficiencies, highest D
F761 · Drug labeling and secure storage
Requirement cited (CMS): Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Mar 28, 2025
F755 · Pharmacy services and a consultant pharmacist
Requirement cited (CMS): Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Mar 28, 2025
Oct 25, 2024 · Complaint inspection
2 deficiencies, highest D
F677 · Help with daily care
Requirement cited (CMS): Provide care and assistance to perform activities of daily living for any resident who is unable.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Nov 15, 2024
F656 · Comprehensive person-centered care plan
Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Nov 15, 2024
Earlier cycle: 5 deficiencies (standard inspection Mar 21, 2024)
Standard inspection Mar 21, 2024. CMS counts 5 health deficiencies and 1 fire safety deficiency in this cycle.
Mar 21, 2024 · Standard inspection
2 deficiencies, highest D
F758 · Psychotropic drug safeguards
Requirement cited (CMS): Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Mar 22, 2024
F656 · Comprehensive person-centered care plan
Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- Severity
- D No actual harm, potential for more than minimal harm, isolated
- Status
- Correction date Mar 22, 2024
Jan 27, 2024 · Complaint inspection
3 deficiencies, highest K
F697 · Pain management
Requirement cited (CMS): Provide safe, appropriate pain management for a resident who requires such services.
- Severity
- K Immediate jeopardy to resident health or safety, pattern
- Status
- Correction date Feb 19, 2024
F610 · Investigating and responding to allegations
Requirement cited (CMS): Respond appropriately to all alleged violations.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date Feb 19, 2024
F609 · Reporting suspected abuse and crimes
Requirement cited (CMS): Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- Severity
- E No actual harm, potential for more than minimal harm, pattern
- Status
- Correction date Feb 19, 2024
Tags cited in more than one inspection
4 tags cited on more than one inspection date at Carillon INC; each date counts once and does not mean the same incident. PNC = past non-compliance.
| Tag | Inspections | Dates |
|---|---|---|
| F585 Grievances and how they are handled | 2 | Jun 17, 2026; Apr 25, 2025 |
| F656 Comprehensive person-centered care plan | 2 | Oct 25, 2024; Mar 21, 2024 |
| F812 Food safety and sanitation | 2 | Jun 17, 2026; Apr 25, 2025 |
| F880 Infection prevention and control program | 2 | Jun 17, 2026; Apr 25, 2025 |
Fines and payment denials
| Date | Type | Amount / length |
|---|---|---|
| Jan 27, 2024 | Fine | $57,321 |
Staffing and CMS ratings
- Total nurse staff hours per resident per day
- 4.66 h (above the Texas median of 3.27 h)
- RN hours per resident per day
- 0.49 h (above the Texas median of 0.38 h)
- Weekend nurse staff hours per resident per day
- 4.21 h
- Nursing staff turnover
- 65.8% (Texas median 52.1%)
- Administrators who left
- 1
- CMS overall rating
- 3 of 5
- Health inspection rating
- 3 of 5
- Staffing rating
- 3 of 5
- Quality measure rating
- 4 of 5
CMS figures for Carillon INC, copied as published; Texas medians are ours.
Facility details
- Address
- 1717 a Norfolk Ave, Lubbock, TX 79416
- Phone
- (806) 281-6114
- County
- Lubbock
- Accepts
- Medicare
- Ownership
- Non profit - Corporation
- Chain (CMS)
- Life Care Services
- Certified beds
- 100
- Average residents per day
- 83.4
- In Medicare/Medicaid since
- Dec 17, 2003
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident and family council
- Resident
- Sprinklers in all required areas
- Yes
Questions to ask on a visit
Based on the tags cited most often here.
- Who is the grievance official, and how are complaints tracked and answered? (F585, cited 2 times)
- How are a resident's goals and preferences written into the care plan? (F656, cited 2 times)
- When was the kitchen last inspected, and how are food temperatures checked? (F812, cited 2 times)
- How do staff track and report infections among residents? (F880, cited 2 times)
Other nursing homes in Lubbock and the same chain
- Avir at Lubbock
Lubbock · 63 deficiencies - Lakeside Rehabilitation and Care Center
Lubbock · 50 deficiencies - The Mildred & Shirley L. Garrison Geriatric Educat
Lubbock · 44 deficiencies - Mesquite Post Acute Care
Lubbock · 42 deficiencies - The Plaza at Lubbock
Lubbock · 40 deficiencies - Avir at Heritage Oaks
Lubbock · 32 deficiencies - Signature Pointe
Dallas · 43 deficiencies - Parkwood Village
Bedford · 20 deficiencies - The Arbour at Westminster Manor
Austin · 8 deficiencies
Source
CMS Provider Data Catalog: Provider Information, Health Deficiencies, Penalties, Survey Summary. Processed by CMS Sep 1, 2026; next update Oct 28, 2026.