Government - Hospital district · 124 certified beds · CMS number 676283

Los Arcos Del Norte Care Center, El Paso, TX

CMS records 72 health deficiencies at Los Arcos Del Norte Care Center in El Paso, Texas in its last 3 inspection cycles; the Texas median is 25. Its most recent standard inspection was on Mar 14, 2025. The highest severity cited is G (actual harm (not immediate jeopardy)). CMS lists 1 fine totaling $14,130 in the last three years.

Inspections and deficiencies

CMS findings for Los Arcos Del Norte Care Center as of Sep 1, 2026, grouped by inspection cycle (3 cycles); each is a requirement inspectors found not met, and Los Arcos Del Norte Care Center may since have corrected or disputed it. Severity letters · Inspection cycles · Care Compare

Most recent cycle (17 deficiencies)

Standard inspection Mar 14, 2025. CMS counts 17 health deficiencies and 8 fire safety deficiencies in this cycle.

Mar 14, 2025 · Standard inspection

17 deficiencies, highest E

F949 · Behavioral health training

Requirement cited (CMS): Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F946 · Compliance and ethics training

Requirement cited (CMS): Provide training in compliance and ethics.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F945 · Infection control training

Requirement cited (CMS): Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F944 · Quality program training

Requirement cited (CMS): Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F943 · Abuse prevention and dementia training

Requirement cited (CMS): Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F942 · Resident rights training for staff

Requirement cited (CMS): Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F941 · Communication training for caregivers

Requirement cited (CMS): Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F880 · Infection prevention and control program

Requirement cited (CMS): Provide and implement an infection prevention and control program.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 14, 2025

F850 · Full-time social worker in larger homes

Requirement cited (CMS): Hire a qualified full-time social worker in a facility with more than 120 beds.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F812 · Food safety and sanitation

Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F804 · Palatable, attractive food at safe temperatures

Requirement cited (CMS): Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F791 · Dental services in Medicaid nursing facilities

Requirement cited (CMS): Provide or obtain dental services for each resident.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 14, 2025

F761 · Drug labeling and secure storage

Requirement cited (CMS): Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F677 · Help with daily care

Requirement cited (CMS): Provide care and assistance to perform activities of daily living for any resident who is unable.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 14, 2025

F656 · Comprehensive person-centered care plan

Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 14, 2025

F584 · Safe, clean, homelike surroundings

Requirement cited (CMS): Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 14, 2025

F558 · Accommodating individual needs and preferences

Requirement cited (CMS): Reasonably accommodate the needs and preferences of each resident.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 14, 2025
Previous cycle: 26 deficiencies (standard inspection Dec 8, 2023)

Standard inspection Dec 8, 2023. CMS counts 26 health deficiencies and 1 fire safety deficiency in this cycle.

Aug 22, 2025 · Complaint inspection

4 deficiencies, highest D

F842 · Complete, confidential medical records

Requirement cited (CMS): Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Sep 15, 2025

F700 · Bed rail safety

Requirement cited (CMS): Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Sep 15, 2025

F585 · Grievances and how they are handled

Requirement cited (CMS): Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Sep 15, 2025

F561 · Making everyday choices

Requirement cited (CMS): Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Sep 15, 2025

Jun 13, 2025 · Complaint inspection

3 deficiencies, highest E

F842 · Complete, confidential medical records

Requirement cited (CMS): Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jul 7, 2025

F656 · Comprehensive person-centered care plan

Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jul 7, 2025

F607 · Abuse prevention policies

Requirement cited (CMS): Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jul 7, 2025

Feb 3, 2025 · Complaint inspection

6 deficiencies, highest E

F755 · Pharmacy services and a consultant pharmacist

Requirement cited (CMS): Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Mar 3, 2025

F700 · Bed rail safety

Requirement cited (CMS): Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Mar 3, 2025

F689 · Accident prevention and supervision

Requirement cited (CMS): Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Mar 3, 2025

F656 · Comprehensive person-centered care plan

Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Mar 3, 2025

F641 · Accurate resident assessments

Requirement cited (CMS): Ensure each resident receives an accurate assessment.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Mar 3, 2025

F584 · Safe, clean, homelike surroundings

Requirement cited (CMS): Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Mar 3, 2025

Dec 8, 2023 · Standard + complaint inspection

13 deficiencies, highest E

F880 · Infection prevention and control program

Requirement cited (CMS): Provide and implement an infection prevention and control program.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F812 · Food safety and sanitation

Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F804 · Palatable, attractive food at safe temperatures

Requirement cited (CMS): Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F758 · Psychotropic drug safeguards

Requirement cited (CMS): Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F755 · Pharmacy services and a consultant pharmacist

Requirement cited (CMS): Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F695 · Respiratory and oxygen care

Requirement cited (CMS): Provide safe and appropriate respiratory care for a resident when needed.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jan 5, 2024

F693 · Feeding tube use and care

Requirement cited (CMS): Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jan 5, 2024

F690 · Bladder, bowel, and catheter care

Requirement cited (CMS): Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jan 5, 2024

F656 · Comprehensive person-centered care plan

Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F641 · Accurate resident assessments

Requirement cited (CMS): Ensure each resident receives an accurate assessment.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Jan 5, 2024

F563 · Receiving visitors

Requirement cited (CMS): Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jan 5, 2024

F561 · Making everyday choices

Requirement cited (CMS): Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jan 5, 2024

F552 · Being informed about health and treatment

Requirement cited (CMS): Ensure that residents are fully informed and understand their health status, care and treatments.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jan 5, 2024
Earlier cycle: 29 deficiencies (standard inspection Oct 14, 2022)

Standard inspection Oct 14, 2022. CMS counts 29 health deficiencies and 0 fire safety deficiencies in this cycle.

Aug 23, 2024 · Complaint inspection

2 deficiencies, highest D

F850 · Full-time social worker in larger homes

Requirement cited (CMS): Hire a qualified full-time social worker in a facility with more than 120 beds.

Severity
C No actual harm, potential for minimal harm, widespread
Status
Correction date Sep 13, 2024

F842 · Complete, confidential medical records

Requirement cited (CMS): Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Sep 13, 2024

Jul 11, 2024 · Complaint inspection

1 deficiency, highest D

F623 · Written notice before a move

Requirement cited (CMS): Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jul 12, 2024

May 22, 2024 · Complaint inspection

3 deficiencies, highest D

F842 · Complete, confidential medical records

Requirement cited (CMS): Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jun 7, 2024

F695 · Respiratory and oxygen care

Requirement cited (CMS): Provide safe and appropriate respiratory care for a resident when needed.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jun 7, 2024

F689 · Accident prevention and supervision

Requirement cited (CMS): Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jun 7, 2024

Apr 5, 2024 · Complaint inspection

3 deficiencies, highest D

F880 · Infection prevention and control program

Requirement cited (CMS): Provide and implement an infection prevention and control program.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 19, 2024

F689 · Accident prevention and supervision

Requirement cited (CMS): Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Past non-compliance (fixed before the inspection), Feb 21, 2024

F684 · Quality of care

Requirement cited (CMS): Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Apr 19, 2024

Oct 14, 2023 · Complaint inspection

8 deficiencies, highest G

F880 · Infection prevention and control program

Requirement cited (CMS): Provide and implement an infection prevention and control program.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 9, 2023

F842 · Complete, confidential medical records

Requirement cited (CMS): Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 9, 2023

F812 · Food safety and sanitation

Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 9, 2023

F732 · Daily posting of nurse staffing

Requirement cited (CMS): Post nurse staffing information every day.

Severity
C No actual harm, potential for minimal harm, widespread
Status
Correction date Nov 9, 2023

F690 · Bladder, bowel, and catheter care

Requirement cited (CMS): Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 9, 2023

F686 · Pressure ulcer prevention and care

Requirement cited (CMS): Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Severity
G Actual harm (not immediate jeopardy), isolated
Status
Correction date Nov 9, 2023

F656 · Comprehensive person-centered care plan

Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 9, 2023

F558 · Accommodating individual needs and preferences

Requirement cited (CMS): Reasonably accommodate the needs and preferences of each resident.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 9, 2023

Oct 14, 2022 · Standard inspection

12 deficiencies, highest E

F921 · Safe, functional, sanitary building

Requirement cited (CMS): Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 13, 2022

F842 · Complete, confidential medical records

Requirement cited (CMS): Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 13, 2022

F814 · Garbage disposal

Requirement cited (CMS): Dispose of garbage and refuse properly.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Nov 13, 2022

F812 · Food safety and sanitation

Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Nov 13, 2022

F758 · Psychotropic drug safeguards

Requirement cited (CMS): Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 13, 2022

F755 · Pharmacy services and a consultant pharmacist

Requirement cited (CMS): Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Nov 13, 2022

F695 · Respiratory and oxygen care

Requirement cited (CMS): Provide safe and appropriate respiratory care for a resident when needed.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Nov 13, 2022

F684 · Quality of care

Requirement cited (CMS): Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Nov 13, 2022

F677 · Help with daily care

Requirement cited (CMS): Provide care and assistance to perform activities of daily living for any resident who is unable.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 13, 2022

F675 · Quality of life

Requirement cited (CMS): Honor each resident's preferences, choices, values and beliefs.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Nov 13, 2022

F644 · Coordinating with PASARR screening

Requirement cited (CMS): Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 13, 2022

F561 · Making everyday choices

Requirement cited (CMS): Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Nov 13, 2022

Tags cited in more than one inspection

18 tags cited on more than one inspection date at Los Arcos Del Norte Care Center; each date counts once and does not mean the same incident. PNC = past non-compliance.

TagInspectionsDates
F842 Complete, confidential medical records6Aug 22, 2025; Jun 13, 2025; Aug 23, 2024; May 22, 2024; Oct 14, 2023; Oct 14, 2022
F656 Comprehensive person-centered care plan5Jun 13, 2025; Mar 14, 2025; Feb 3, 2025; Dec 8, 2023; Oct 14, 2023
F812 Food safety and sanitation4Mar 14, 2025; Dec 8, 2023; Oct 14, 2023; Oct 14, 2022
F880 Infection prevention and control program4Mar 14, 2025; Apr 5, 2024; Dec 8, 2023; Oct 14, 2023
F561 Making everyday choices3Aug 22, 2025; Dec 8, 2023; Oct 14, 2022
F689 Accident prevention and supervision3Feb 3, 2025; May 22, 2024; Apr 5, 2024 (PNC)
F695 Respiratory and oxygen care3May 22, 2024; Dec 8, 2023; Oct 14, 2022
F755 Pharmacy services and a consultant pharmacist3Feb 3, 2025; Dec 8, 2023; Oct 14, 2022
F558 Accommodating individual needs and preferences2Mar 14, 2025; Oct 14, 2023
F584 Safe, clean, homelike surroundings2Mar 14, 2025; Feb 3, 2025
F641 Accurate resident assessments2Feb 3, 2025; Dec 8, 2023
F677 Help with daily care2Mar 14, 2025; Oct 14, 2022
F684 Quality of care2Apr 5, 2024; Oct 14, 2022
F690 Bladder, bowel, and catheter care2Dec 8, 2023; Oct 14, 2023
F700 Bed rail safety2Aug 22, 2025; Feb 3, 2025
F758 Psychotropic drug safeguards2Dec 8, 2023; Oct 14, 2022
F804 Palatable, attractive food at safe temperatures2Mar 14, 2025; Dec 8, 2023
F850 Full-time social worker in larger homes2Mar 14, 2025; Aug 23, 2024

Fines and payment denials

DateTypeAmount / length
May 21, 2026Fine$14,130

Staffing and CMS ratings

Total nurse staff hours per resident per day
3.31 h (about the same as the Texas median of 3.27 h)
RN hours per resident per day
0.39 h (about the same as the Texas median of 0.38 h)
Weekend nurse staff hours per resident per day
3.08 h
Nursing staff turnover
40.8% (Texas median 52.1%)
Administrators who left
3
CMS overall rating
1 of 5
Health inspection rating
2 of 5
Staffing rating
1 of 5
Quality measure rating
3 of 5

CMS figures for Los Arcos Del Norte Care Center, copied as published; Texas medians are ours.

Facility details

Address
11169 Sean Haggerty, El Paso, TX 79934
Phone
(915) 849-3000
County
El Paso
Accepts
Medicare and Medicaid
Ownership
Government - Hospital district
Chain (CMS)
Not part of a chain in CMS data
Certified beds
124
Average residents per day
82.3
In Medicare/Medicaid since
May 11, 2011
Inside a hospital
No
Continuing care retirement community
No
Resident and family council
Resident
Sprinklers in all required areas
Yes

Questions to ask on a visit

Based on the tags cited most often here.

  • Does the home use electronic health records, and can families get access through a portal? (F842, cited 6 times)
  • How are a resident's goals and preferences written into the care plan? (F656, cited 5 times)
  • When was the kitchen last inspected, and how are food temperatures checked? (F812, cited 4 times)
  • How do staff track and report infections among residents? (F880, cited 4 times)

Other nursing homes in El Paso

Source

CMS Provider Data Catalog: Provider Information, Health Deficiencies, Penalties, Survey Summary. Processed by CMS Sep 1, 2026; next update Oct 28, 2026.

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