Nursing Home Record

Non profit - Corporation · 32 certified beds · CMS number 676423

The Hallmark, Houston, TX

CMS records 13 health deficiencies at The Hallmark in Houston, Texas in its last 3 inspection cycles; the Texas median is 25. Its most recent standard inspection was on Mar 18, 2026. The highest severity cited is F (no actual harm, potential for more than minimal harm). CMS lists no fines or payment denials in the last three years.

Inspections and deficiencies

CMS findings for The Hallmark as of Sep 1, 2026, grouped by inspection cycle (3 cycles); each is a requirement inspectors found not met, and The Hallmark may since have corrected or disputed it. Severity letters · Inspection cycles · Care Compare

Most recent cycle (1 deficiency)

Standard inspection Mar 18, 2026. CMS counts 1 health deficiency and 4 fire safety deficiencies in this cycle.

Mar 18, 2026 · Standard inspection

1 deficiency, highest E

F755 · Pharmacy services and a consultant pharmacist

Requirement cited (CMS): Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Apr 10, 2026
Previous cycle: 0 deficiencies (standard inspection Jan 16, 2025)

Standard inspection Jan 16, 2025. CMS counts 0 health deficiencies and 1 fire safety deficiency in this cycle.

No health deficiencies in this cycle.

Earlier cycle: 12 deficiencies (standard inspection Dec 1, 2023)

Standard inspection Dec 1, 2023. CMS counts 12 health deficiencies and 2 fire safety deficiencies in this cycle.

Jul 12, 2024 · Complaint inspection

1 deficiency, highest D

F690 · Bladder, bowel, and catheter care

Requirement cited (CMS): Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Jul 31, 2024

Dec 1, 2023 · Standard inspection

11 deficiencies, highest F

F812 · Food safety and sanitation

Requirement cited (CMS): Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Severity
F No actual harm, potential for more than minimal harm, widespread
Status
Correction date Dec 18, 2023

F777 · Ordering X-rays and reporting results

Requirement cited (CMS): Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Dec 22, 2023

F761 · Drug labeling and secure storage

Requirement cited (CMS): Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Dec 18, 2023

F759 · Medication error rate under 5 percent

Requirement cited (CMS): Ensure medication error rates are not 5 percent or greater.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Dec 22, 2023

F755 · Pharmacy services and a consultant pharmacist

Requirement cited (CMS): Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Dec 29, 2023

F693 · Feeding tube use and care

Requirement cited (CMS): Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Dec 18, 2023

F690 · Bladder, bowel, and catheter care

Requirement cited (CMS): Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Dec 4, 2023

F684 · Quality of care

Requirement cited (CMS): Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Dec 22, 2023

F656 · Comprehensive person-centered care plan

Requirement cited (CMS): Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Dec 20, 2023

F641 · Accurate resident assessments

Requirement cited (CMS): Ensure each resident receives an accurate assessment.

Severity
E No actual harm, potential for more than minimal harm, pattern
Status
Correction date Dec 20, 2023

F580 · Telling residents and families about changes

Requirement cited (CMS): Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Severity
D No actual harm, potential for more than minimal harm, isolated
Status
Correction date Dec 22, 2023

Tags cited in more than one inspection

2 tags cited on more than one inspection date at The Hallmark; each date counts once and does not mean the same incident. PNC = past non-compliance.

TagInspectionsDates
F690 Bladder, bowel, and catheter care2Jul 12, 2024; Dec 1, 2023
F755 Pharmacy services and a consultant pharmacist2Mar 18, 2026; Dec 1, 2023

Fines and payment denials

CMS lists no fines or payment denials for this nursing home in the last three years.

Staffing and CMS ratings

Total nurse staff hours per resident per day
5.33 h (above the Texas median of 3.27 h)
RN hours per resident per day
0.85 h (above the Texas median of 0.38 h)
Weekend nurse staff hours per resident per day
4.56 h
Nursing staff turnover
51.3% (Texas median 52.1%)
Administrators who left
0
CMS overall rating
5 of 5
Health inspection rating
5 of 5
Staffing rating
4 of 5
Quality measure rating
5 of 5

CMS figures for The Hallmark, copied as published; Texas medians are ours.

Facility details

Address
4718 Hallmark Dr, Houston, TX 77056
Phone
(713) 622-6633
County
Harris
Accepts
Medicare and Medicaid
Ownership
Non profit - Corporation
Chain (CMS)
Not part of a chain in CMS data
Certified beds
32
Average residents per day
21.9
In Medicare/Medicaid since
May 26, 2017
Inside a hospital
No
Continuing care retirement community
Yes
Resident and family council
Resident
Sprinklers in all required areas
Yes

Questions to ask on a visit

Based on the tags cited most often here.

  • How does the home support residents who need help with toileting or incontinence? (F690, cited 2 times)
  • How are new medication orders filled, and how quickly can urgent medications arrive? (F755, cited 2 times)
  • How quickly is the family called if a resident falls or their condition changes? (F580, cited 1 time)
  • How does the home check that resident assessments match what staff actually observe? (F641, cited 1 time)

Other nursing homes in Houston

Source

CMS Provider Data Catalog: Provider Information, Health Deficiencies, Penalties, Survey Summary. Processed by CMS Sep 1, 2026; next update Oct 28, 2026.

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